Cloudmon Digital Experience Monitoring Highlights
Quick and Easy Setup
Begin running without management overheads or dependence on vendor technologies.
100% visibility of Network
Know how the network is being used and identify potential failures and anomalies
Segmented Insights
Get visibility into how digital experience is impacted by each of the links connecting a user with applications
Intelli-alerts
Reduces alert noise drastically and helps focus on incidents based on criticality
Flexible for your needs
Cloudmon-DEM Product Features
Notes:
* Available for limited period of 30 days,
+ roadmap
Detailed Use Cases
End user digital experience monitoring
With hybrid work models being the new normal, organizations must deliver a consistent, and reliable digital experience to employees, even as they access data and applications from different locations, environments, and networks.
Challenges faced by IT include:
- Complex infrastructure – Loss of visibility with hybrid environments
- Distributed environment – Performance factors outside of IT’s direct control
- Increasing expectations – employees demand customer-like experience from IT
With Cloudmon DEM, IT can proactively monitor the remote workforce digital experience when using applications.
Remote user technical support
Since a large portion of employees are working from their homes, application performance experienced by them could be affected by factors related to their network access.
Challenges faced by IT include:
- No visibility of remote users’ networking infrastructure
- Users are connected to different network service providers and use varied modes – broadband, mobile etc.
- High expectations – employees expect the same level of performance as when they are working in office
With Cloudmon DEM, IT can easily troubleshoot the remote users’ connectivity issues with segmented insights
Branch level experience monitoring
An organization’s branch offices could face degradations in performance due to factors such as connectivity and application related issues.
Challenges faced by IT include:
- No visibility of remote branch networking infrastructure
- Branches are connected to different network service providers and use varied modes – broadband, mobile etc.
- High expectations – employees working at the branches expect the same level of performance as when they are working in HQ
With Cloudmon DEM, IT can easily troubleshoot digital experience degradation faced by users in branches with segmented insights
Meet and exceed Experience Level Agreements (XLAs)
Go beyond uptime and availability of infrastructure to monitor and measure end user experience. XLAs are key performance indicators (KPIs) which focus on performance in outcome and value terms for end users, whereas SLAs usually focus on operations and outputs.
SLAs based on infrastructure availability or network latency metrics does not really ensure user experience. To be able to implement XLA IT requires visibility into the end user’s actual environment and experience of all the business applications which they depend for day-to-day activity.
With Cloudmon DEM, IT can meet and exceed set XLAs.
Automated Remediation
IT teams are increasingly tasked with resolve issues as fast as possible with automation.
Challenges faced by IT include:
- Frequent user complaints and trouble ticket volumes
- Complex infrastructure – Zero visibility on user environment and too many technologies
- Budget constraints – Improving XLA while trying to keep costs under control
With Cloudmon DEM, IT can reduce Mean Time to Detect, Mean Time to Repair and support costs with automated remediation and proactive service assurance.
